We are committed to providing quality services to both our internal and external customers by
meeting and exceeding their expectations and needs.
FOREWARD
Dear Customers,
We are pleased to present to you the Charter of the National Port Authority (NPA) for the
forthcoming three years 2025-2028. The Service Delivery Charter (SDC) will serve as a guide to
the public on the quantity, quality, and conditions of services that we provide. The Charter also
provides information about your rights and the channels for which you can report and get redress
when your rights are violated.
With this Charter, we are making a commitment to providing our services at the highest possible
standards and would We’ll do our best to and sure effective implementation of the Charter. we
welcome feedback from the public so that we can continuously improve on these standards and by
extension, the quality of our services, for the betterment of the people of Liberia.
The Institution also recognizes that the delivery of quality service can only be achieved through a
motivated professional workforce. We shall, therefore, continue to invest in our staff and retrain
them on a continuous basis. By outlining its commitments to you, the is seeking to match its quality
of service to customers’ needs. The Institution, therefore, looks forward to continuous support
from the public as it embarks on implementing this Service Charter.
Click to Download the full PDF NOW
Click to Download the full PDF NOW
